Customer Service (vietnamese)

Position Overview

We are looking for a Vietnamese-speaking Customer Service Executive to support users and ensure a smooth customer experience. The role requires strong communication skills, problem-solving ability, and a customer-first mindset.

Key Responsibilities

Provide customer support via live chat, email, or other communication channels

Handle customer inquiries, complaints, and issues in a timely and professional manner

Assist users with account-related issues, transactions, and platform navigation

Escalate complex issues to relevant departments when necessary

Maintain accurate records of customer interactions and feedback

Ensure high customer satisfaction and service quality

Requirements

Native Vietnamese speaker

Good English communication skills (both written and spoken)

Previous experience in customer service / support roles

Experience in iGaming, esports, or gambling industry is highly preferred

Strong problem-solving skills and attention to detail

Ability to work in a fast-paced environment

Willing to work shifts (including night shifts, weekends if required)

Preferred Qualifications

Experience using CRM tools or live chat systems

Ability to handle high-volume customer interactions

Positive attitude and strong sense of responsibility

Salary & Benefits

04 Days Monthly Leave

10hrs working hour (Rotation Shift)

Basic salary VND 16,000,000

Monthly KPI Incentive

Training Provided

KPI Incentive Provided

Attendance Allowance Provided